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FAQ SHIPPING & PAYMENT DETAILS
PaymentWe only accept PAYPAL payment at this time.(For more payment options, variable shipping rates and more items, please visit THE HELLISH VORTEX ONLINE STORE www.shop.the-hellish-vortex.com)Shipping chargesAt this time we offer following flat rates for shipping and handling:DOMESTIC & INTERNATIONAL shipping:SHIPPING CHARGES ORDER PRICE RANGE4,90 EUR 0,01 EUR - 15,00 EUR6,90 EUR 15,01 EUR - 49,99 EUR8,90 EUR 50,00 EUR - 69,99 EURFREE OF CHARGE 70,00 EUR AND OVER Shipping charges will be added in the PAYPAL payment process.Delivery address We will ship your order to the address stated in the payment confirmation email we get from PAYPAL, once you have made the payment.Please be careful to put the exact delivery address, you want your order to be delivered to in the address field of your PAYPAL account/profile. If you would like to have your order sent to another address, please send an email to : shop_eat-your-heart-out.com Shipping TimesGermany: Most in stock items ship within 1-3 business days. Once shipped, please allow 2-5 business days to arrive.Orders within Europe usually take 4-6 business days to arrive. For international orders (USA / Asia / rest of the world) please allow 6 -14 business days for delivery. Please note that your order may be subject to import duties and/or taxes imposed by Customs when your order reaches your country. The Hellish Vortex GmbH is not responsible for taxes and customs charges, please check your countries policies. Shipping methodOrdered items will be dispatched from Germany by German standard postal services as registered mail after receipt of payment.If you would like your orders to be dispatched as insured and trackable shippings (DHL parcel), please get in touch with the store staff: shop_eat-your-heart-out.comChanges of dispatch methods will be subject to additional shipping charges.Return & Exchange PolicyThe Hellish Vortex GmbH will honor returns and exchanges for up to 30 days from the date we ship the items.We will NOT accept returns or exchanges on clothing that has been washed or worn. ExchangesSend the items you would like to exchange back to us along with the original invoice/packing slip. You may want to make a copy of this invoice for your records. Be sure to include a note with your phone number, a brief summary as to why you are exchanging this merchandise (ex: too big, etc..). Exchanges will be subject to additional shipping charges. All returned merchandise must be in its original condition. For further information, help or assistance, please fill in this form.Our staff will look forward to helping you with any queries you may have!